Clear, honest, and trustworthy.

Article 1 — Company Information

Hi Beauty
Zuid Koninginnewal 32, 5701 NT Helmond
Website: www.hi-beauty.nl
Email: info@hi-beauty.nl
Phone: +31 6 24 96 12 22
Chamber of Commerce number: 67859763
VAT number: NL002392618B26

Hereinafter referred to as: "Hi Beauty".

Article 2 — Applicability

• These terms and conditions apply to all treatments, services, products, appointments, offers, and agreements provided by Hi Beauty.
• By making an appointment, the customer agrees to these terms and conditions.
• Any deviations from these terms and conditions are valid only if agreed upon in writing.

Article 3 — Agreements and Reservations

• An appointment is confirmed once it has been confirmed by Hi Beauty.
• Hi Beauty reserves the right to reschedule or cancel appointments in the event of force majeure, illness, or unforeseen circumstances.
• The customer must arrive on time for the appointment.
• If the customer is more than 15 minutes late, Hi Beauty reserves the right to:
  • to shorten the treatment;
  • to cancel the appointment;
  • or to charge for the entire treatment.
• If a treatment cannot take place due to the customer’s actions, the cost of the reserved time remains due.

Section 4 — Cancellation and No-Show

• Cancellations must be made at least 24 hours before the appointment.
• If you cancel within 24 hours of your appointment, Hi Beauty reserves the right to charge 50% of the treatment fee.
• In the event of a no-show (failure to show up without canceling), you may be charged 100% of the treatment fee.
• Any deposits will not be refunded in the event of a late cancellation or no-show.
• Hi Beauty reserves the right to refuse future appointments in the event of repeated no-shows or late cancellations.

Article 5 — Prices and Payment

• All prices listed include VAT, unless otherwise indicated.
• Payment must be made immediately following the treatment, unless otherwise agreed in writing.
• Hi Beauty reserves the right to change prices at any time.
• Offers and promotions are valid for a limited time and are subject to change or cancellation without notice.
• Products remain the property of Hi Beauty until full payment has been received.

Article 6 — Health and Duty to Provide Information

• The customer is required to provide all relevant information prior to the treatment regarding:
  • allergies;
  • medication use;
  • pregnancy;
  • skin problems;
  • medical conditions;
  • or other circumstances that may affect the treatment.
• Hi Beauty is not liable for any damage or complications arising from the customer providing incorrect or incomplete information.
• Hi Beauty reserves the right to refuse treatment if it is deemed medically, hygienically, or professionally inadvisable.

Article 7 — Provision of Treatment

• Hi Beauty performs treatments to the best of its knowledge and ability.
• Treatment results may vary from person to person.
• Hi Beauty does not guarantee specific results.
• The customer must carefully follow all aftercare instructions.
• The customer is responsible for any negative consequences resulting from failure to follow instructions.

Article 8 — Liability

• Hi Beauty is liable only for direct damages that can be proven to result from willful misconduct or gross negligence.
• Any liability is limited to the cost of the treatment in question.
• Hi Beauty is not liable for:
  • allergic reactions;
  • skin reactions;
  • disappointing results;
  • damage to or loss of personal property;
  • or damage caused by incorrect information provided by the customer.
• Treatments are performed at the customer’s own risk.

Article 9 — Hygiene and Conduct

• Hi Beauty operates in accordance with current hygiene standards.
• Customers are expected to treat employees and other customers with respect.
• Hi Beauty reserves the right to refuse service to customers in the following cases:
  • aggressive behavior;
  • harassment;
  • inappropriate language;
  • poor hygiene;
  • or other disruptive behavior.

Article 10 — Gift Cards and Promotions

• Gift cards cannot be exchanged for cash.
• Gift cards must be used within the specified validity period.
• Lost or stolen gift cards will not be replaced.
• Discount offers cannot be combined, unless otherwise stated.

Article 11 — Personal Data and Privacy

• Hi Beauty processes personal data in accordance with the General Data Protection Regulation (GDPR).
• Personal data will be used exclusively for:
  • administration;
  • communication;
  • appointments;
  • and for treatment purposes.
• Personal data will not be disclosed to third parties unless required by law.
• For more information, please see Hi Beauty’s privacy policy.

Article 12 — Photos and Social Media

• Photos of treatments are used exclusively for promotional purposes only after obtaining the client's prior consent.
• The customer may revoke consent to the use of visual material at any time.

Article 13 — Complaints

• Complaints regarding treatments or products must be submitted in writing within 7 days of the treatment.
• Hi Beauty will handle complaints carefully and strive to find an appropriate solution.
• Filing a complaint does not relieve the customer of their payment obligations.

Article 14 — Force Majeure

• Hi Beauty is not liable if appointments or treatments cannot take place due to force majeure.
• Force majeure includes, among other things:
  • illness;
  • power outages;
  • technical glitches;
  • government measures;
  • pandemics;
  • or other unforeseen circumstances.

Article 15 — Governing Law

• All agreements and services provided by Hi Beauty are governed by Dutch law.
• Disputes shall be submitted to the competent court in the Netherlands.

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